SUPERSEDURE.  Our invoice should supersede any terms  and conditions of any purchase order made by Buyer.  No prior course of dealing or usage of trade shall affect this invoice or be admissible to explain, modify, or contradict this invoice.

PAYMENT TERMS.  Buyer shall make payments within the terms stated on the face of their invoice.  Payment terms granted to buyer might be reevaluated should it be necessary by ProVen Pharmaceuticals, LLC.

DISCLAIMER OF WARRANTIES.  For information regarding warranties, please refer to the Manufacturer’s warranty.  All products have been handled and stored to meet manufacturer’s specifications.  ProVen Pharmaceuticals, LLC is not responsible for any sort of defect, unless ProVen Pharmaceuticals, LLC caused the defect.

No agent, employee or representative of Seller has any authority to bind the seller to any affirmation, representation or warranty concerning the goods.

RETURNS.   All product returned to ProVen Pharmaceuticals MUST be authorized in advance via a Returned Merchandise Authorization Form (“RMA”). To obtain a RMA, contact your Sales Representative at 855-678-7768 or e-mail us at customerservice@provenpharma.com.

Certain products are not eligible for return due to Federal DSCSA Saleable Return guidelines, manufacturer restrictions and/or inventory limitations, and such non-eligibility is decided solely by ProVen Pharmaceuticals, LLC and/or the manufacturer. In general, products not eligible for return include but are not limited to following, All PPE, Clungene SARS-COV-2 Virus (Covid-19) IgG/IgM Rapid test Cassette all Flu products, special order items and special priced items, expired products, products not stored according to state, federal regulations, including product manufacturer’s guidelines, products not in their original packaging or container, products not containing original packaging inserts, products whose seal has been broken, and products that are or whose labels are marked, defaced, opened or altered in any way.

Return Policy for Speranza Therapeutics Products Only

  • All returns must be done within 14 days of delivery.
  • ALL returns must be unopened and undamaged.
  • Credit will be applied within 14 days of the package being returned back to our warehouse.
  • There will be a $40 restocking fee applied.

ProVen is not responsible for product that is returned without prior authorization (i.e., a ProVen signed RMA) and ProVen reserves the right to reject said shipment and charge customer for any incurred cost. Claims resulting from mis-shipment of non-refrigerated product must be made within 48 hours of receipt, and within the same day for refrigerated products. All other claims must be made within 14 days of receipt. All product returns not caused by mis-shipment will be subject to a 30% handling and re-stocking fee, plus freight costs. Credits will be posted to the customer’s account to be used for future purchases. The amount of credit issued will be determined based on any incurred cost by ProVen. Any exceptions to this Return Policy must be in writing and part of the original sales agreement between ProVen and customer.

All approved returned products must be handled, stored and transported in compliance with all state and federal regulations, including all DSCSA Saleable Returns regulations, as well as manufacturer guidelines. Each return must be accompanied by a ProVen RMA Form, that contains information regarding the specific product(s) being returned, the date of sale, reference to the corresponding sales invoice number, and an affirmation that the product(s) was stored and shipped in accordance with all applicable

rules, regulations, policies and procedures while in the purchaser’s custody and control, and a written and signed declaration by the purchaser. All products must be returned in complete units exactly as

purchased. All product must be returned within 10 days from the authorization date on the RMA

EXCUSABLE DELAYS.  Seller shall not be charged with any liability for delays or non-delivery of goods when due to delays or non-delivery of supplies, acts of God or the public enemy, compliance in good faith with any applicable foreign or domestic governmental regulation or order whether or not proven to be valid, riots, labor disputes, material shortages, unusually severe weather, or any other cause beyond the reasonable control of the seller.

TAXES.  All taxes (other than income or excess profit taxes) which may be imposed by any taxing authority arising from the sale, delivery or use of the goods and for which the seller may be held responsible for collection or payment, wither on its own behalf or that of the buyer, shall be paid by the buyer to the seller upon the seller’s demand.

CANCELLATIONS.  The Buyer is given the right to cancel any non-shipped product that was ordered.  ProVen Pharmaceuticals, LLC reserves the right to cancel any undelivered order or portion of the order if the account is not in current good standing, i.e. past due invoices.

ASSIGNMENT.  Buyer shall not, in whole or in part, assign or transfer any interest under any order accepted by the seller or delegate any obligation hereunder without the prior written consent of the seller.

LIABILITIES. ProVen Pharmaceuticals, LLC shall not, in any event be held liable for any damages resulting from a delay in the delivery of products, regardless of cause.  These delays or non-delivery may be as a result of but not limited to:  non-delivery from supplier, acts of God or any other unforeseen circumstances.  The buyer has the right to request a written explanation of the issues surrounding the delay or non-delivery of the product.  The buyer must then instruct ProVen Pharmaceuticals, LLC, in writing, whether the delay is acceptable or not, including whether or not the order is accepted or cancelled.

ATTORNEY’S FEES.  Buyer shall pay seller reasonable attorney’s fees and all costs and expenses of collecting should it become necessary for seller to take action to collect any sums due from the buyer to seller hereunder.

INTERPRETATION/JURISDICTION/VENUE.  All invoices shall be governed by and construed in accordance with the laws of the state of Florida.  Buyer agrees that if any action is filed by buyer or seller with respect to the transaction to which these Terms and Conditions apply, or any matter that has arisen or may arise in connection herewith, Miami-Dade County, Florida shall be exclusive jurisdiction and venue therefore.

FINANCE CHARGE.  A finance charge of 1.5% per month (18% per annum) or the maximum allowed by law, accrued daily, will be assessed on all past due invoices.

DRUG OF ABUSE TEST. All drug testing products offered on our website are solely for preliminary screening and are provided for the purpose of initial screening of substances and/or any other diagnostics. The test offered on our website are not intended to constitute legally admissible test results in any litigation, arbitration or other legally binding forum.

PRODUCT AVAILABILITY. Proven Pharmaceuticals, LLC does not guarantee as to the availability of any specific product.

If any information on the Website is found to be inaccurate, we reserve the right to correct any errors, inaccuracies or omissions and to change, update or cancel any orders, without prior notice, even after an order is places

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience .

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Your satisfaction is very important to us. We will make every effort to provide you with excellent customer service.  Please carefully read our return policy and don’t hesitate to contact us with any questions.

All products returned to Proven Pharmaceutical, LLC (Proven) MUST be authorized in advance via a Returned Merchandise Authorization Form (“RMA”). To obtain an RMA, contact your Sales Representative at 855-678-7768 or e-mail us at customerservice@provenpharma.com.

Certain products are not eligible for return due to, manufacturer restrictions and/or inventory limitations, and such non-eligibility is decided solely by ProVen Pharmaceuticals, LLC  and/or the manufacturer. In general, products not eligible for return include, but are not limited to the following, All PPE, Clungene SARS-COV-2 Virus (Covid-19) IgG/IgM Rapid test Cassette, any special order items and special priced items, expired products, products not stored or used according to manufacturer’s guidelines, products not in their original packaging or container, products not containing original packaging inserts, products whose seal has been broken, and products that are or whose labels are marked, defaced, opened or altered in any way.

 Return Policy for Speranza Therapeutics Products Only

  • All returns must be done within 14 days of delivery.
  • ALL returns must be unopened and undamaged.
  • Credit will be applied within 14 days of the package being returned back to our warehouse.
  • There will be a $40 restocking fee applied.

 
Proven is not responsible for product that is returned without prior authorization (i.e., a Proven signed RMA) and Proven reserves the right to reject said shipment and charge the customer for any incurred cost. Claims resulting from mis-shipment of products must be made within 48 hours of receipt.

All other claims must be made within 7 days of receipt. All product returns not caused by mis-shipment will be subject to a 30% handling and re-stocking fee, plus freight costs. Credits will be posted to the customer’s account to be used for future purchases. The amount of credit issued will be determined based on any incurred cost by Proven.

Any exceptions to this Return Policy must be in writing and part of the original sales agreement between Proven and customer.
All approved returned products must be handled, stored and transported in compliance with all state and federal regulations, including all DSCSA Saleable Returns regulations, as well as manufacturer guidelines.

Each return must be accompanied by a Proven RMA Form, that contains information regarding the specific product(s) being returned, the date of sale, reference to the corresponding sales invoice number, and an affirmation that the product(s) was stored and shipped in accordance with all applicable rules, regulations, policies, and procedures while in the purchaser’s custody and control, and a written and signed declaration by the purchaser.

All products must be returned in complete units exactly as purchased. All product must be returned within 10 days from the authorization date on the RMA. Please use a traceable shipping method to return your orders.

ALL POC DRUG TEST ORDERS OVER $75.00 SHIP FREE.

All Other orders shipped as agreed to by Invoice.Free Shipping are limited to current promotions or supplies.

Orders received by 4 pm will ship the same day.

Orders under 1lbs ship USPS Priority or First-Class Mail.

Overs over 1 pound generally ship FedEx Ground.

Please allow 3 to 7 days to receive your order.

Next-Day or 2nd Day Express options are available. Additional charges apply for express orders and are based on weight and your shipping location